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Spa Policies & Procedures

Last Updated: January 2023

Please read these policies carefully. The spa policies apply to all visitors and others who wish to access any spa services. By accessing or using the services you agree to these policies.

• We are not responsible for lost or stolen items. We encourage you to leave valuables at home.
• Gift certificates are redeemable only when presented at time of service.
• We accept Visa, Mastercard, Discover, American Express and Debit cards.
• Prices are subject to change. Correct service prices will be listed on our website.

Cancellation Policy

Spa services are guaranteed with a credit card. Your card will NOT be charged in advance. Storing a card on file is to ensure your appointment is secure and to protect the business from No Shows or Late Cancellations. If you need to cancel or reschedule your appointment, please notify us by phone at least 24 hours in advance. Cancellations with less than 24 hours notice will be charged 50% value of service. Cancellations within 6 hours of appointment time will be charged at full value of service. This applies to gift certificates we have on file as well.

No Shows

If you fail to show up for your appointment, you will be charged at full value for the missed appointment. This applies to gift certificates we have on file as well. We will use these certificates if you do not show up for your appointment without notification.

Late Arrivals

If you arrive late for your appointment, you will receive the remaining time of your service. Your service price will not be reduced because you are late. If you arrive too late to receive any treatment time, this will be treated as a No Show and you will be charged at full value of service missed.

Age Requirements

Spa services are available to individuals 18 years of age and older, with the exception of the Teen Facial (13-17).  As a courtesy to our other guests, please do not bring children under 13 to your spa appointment.

Cell Phones

Respecting the private and personal nature of our environment, loud conversation, cell phones and other electronic devices are not permitted inside the spa. Please silence your phone in the spa and take your calls outside.  We appreciate it.


We love animals as much as you do, but State Law prohibits any animals on the premises except for certified service animals.

Product returns

Any product return or exchange must be done within 30 days of purchase and accompanied by a receipt.  We do not accept returns on Jane Iredale cosmetics.

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    (805) 641-2345


    Tue - Sat: 10:00 am — 5:00 pm
    Sun / Mon: CLOSED


    428 Poli St #2C
    Ventura, CA 93001